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Return, Refund & Cancellation Policy

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Khalaqaa is passionate about customer satisfaction and continuously strives to provide the best quality products with unmatched customer service. We understand that there could be rare cases where in you may wish to not go ahead with your purchase or the product doesn’t fulfil your expectation. The cancellation and return policy has been designed keeping in the interests of the customers along with logistics challenges and costs involved in delicate items.

Cancellation Policy -

  1. Order is not processed: In case the order has not been processed and fulfilled, the order can be self cancelled by the customer from his account or a cancellation request can be raised by dropping a mail at swayamsidha@khalaqaa.com. The cancellation of an order is not guaranteed. In case an order is successfully cancelled before it is processed, full refund will be initiated. The refund will automatically be credited back into the original source within 1-3 working days depending upon the mode of transaction.

  2. Order has been processed: In case the order has been processed and fulfilled, the order becomes non-cancellable and no cancellation requests can be accepted. If the delivery is refused by the customer, for any reason, To and Fro Logistics charges will be levied at the time of processing the refund. The To and Fro logistics charges can vary from ₹800- ₹2800/ --- depending upon the weight of the shipment and shipment destination pin code.

  3. The refund will be processed once the shipment is received at the source and passed QC. Once processed, It can take 4-7 working day for it to get credited back into the original payment source.

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Disclaimer : The free shipping provided by Khalaqaa is only applicable for successful orders, in which case, the cost of shipping is borne by Khalaqaa. In case the customer chooses to cancel / reject the order, after it has been shipped ; The shipping cost will be borne by the customer.

Return Policy

Khalaqaa follows return policy only in the below mentioned terms and conditions :-

  1.  Product delivered is different from what was ordered. [It has to be reported within 72 hours of product delivery, with valid images/video evidence to be eligible for return/replacement/refund. Any issues reported after 72 hours will not be accepted.]​​

  2. Product was received in a physically damaged condition or was found defective when package was opened. [Any product noticed as "Received in Physically Damaged Condition or Damage upon Delivery" has to be reported within 72 hours of product delivery, with valid images/video evidence of damage, to be eligible for return/replacement/refund. Any issues reported after 72 hours will not be accepted.]

  3. The product or parts of the product or accessories that were described on the website as “In the Box” was missing.

  4. Khalaqaa reserves the right to resolve any return request for In transit damage(s) / missing item(s) / wrong item delivered by sending a replacement of the product(s) within a stipulated time, free of cost. In case the product is not available, Return and full refund will be initiated.

  5. Every care has been taken to ensure that the product details are correct. All dimensions are measured by hand, so there might be a very slight variation. Whilst the image is a true representation of the standard product, slight variation in colour replication may occur due to lighting/flash during photography or your monitor settings. Warranty Or Return does not cover minor imperfections in the product that broadly meet design specifications or imperfections that do not materially alter the Product’s functionality. Please go through the FAQs section for a better understanding of return process.

FAQ

  • Where do I place a return request?

    • The return request can be placed directly on the website under support section. While placing the return request it is mandatory to share the return reason along with photo/video evidence.

  • Till when can I place return request?

    • The return request can be placed within 10 days of the delivery date of the product as recorded by Khalaqaa.​

  • Does the product need to repackaged?

    • The product must be returned in the original packaging. The customer is responsible for the safe return of the item.​

  • ​Who is responsible for return shipping fees?

    • The return shipping for any eligible return (mentioned under return policy section) will be borne by Khalaqaa. However, the return shipping fees has to be borne by customer, for any return requested accepted beyond the eligible returns.

  • ​What is the return process?

    • After the return has been authorized, An RMA number and shipping label will be generated and shared with the customer, The customer needs to take printout of the same and affix the label on return shipment box. After the confirmation of re packaging by the customer, Khalaqaa will arrange for return logistics. In case, pick up at customer destination is not possible, Khalaqaa may request the customer to ship the item to nearby courier facility.

  • ​Will I receive a properly packed product?

    • The product will be neatly packed and packaged in a branded Khalaqaa box with required cushioning materials to keep the product safe from any jerk.

  • ​Can I return the product if I don’t like it?

    • Due to the nature of the product, the high shipping cost associated with it, we do not encourage returns, and hence we request you to carefully go through the product details and features before purchase. In case you have any doubts or queries, you can connect with us through WhatsApp or call at 99023-84574.

  • ​What happens if I receive a defective product?

    • In case, the product has undergone any transit damage, you can take appropriate image/ video and register your complaint within 48 hours of receiving the product. We will evaluate the complaint and help you with the best possible resolution as per the policy listed above.

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