FAQ

The return request can be placed directly on the website under support section. While placing the return request it is mandatory to share the return reason along with photo/video evidence.

The return request can be placed within 10 days of the delivery date of the product as recorded by Khalaqaa.​

The product must be returned in the original packaging. The customer is responsible for the safe return of the item.​

The return shipping for any eligible return (mentioned under return policy section) will be borne by Khalaqaa. However, the return shipping fees has to be borne by customer, for any return requested accepted beyond the eligible returns.

After the return has been authorized, An RMA number and shipping label will be generated and shared with the customer, The customer needs to take printout of the same and affix the label on return shipment box. After the confirmation of re packaging by the customer, Khalaqaa will arrange for return logistics. In case, pick up at customer destination is not possible, Khalaqaa may request the customer to ship the item to nearby courier facility.

The product will be neatly packed and packaged in a branded Khalaqaa box with required cushioning materials to keep the product safe from any jerk

Due to the nature of the product, the high shipping cost associated with it, we do not encourage returns, and hence we request you to carefully go through the product details and features before purchase. In case you have any doubts or queries, you can connect with us through WhatsApp or call at 99023-84574.

In case, the product has undergone any transit damage, you can take appropriate image/ video and register your complaint within 48 hours of receiving the product. We will evaluate the complaint and help you with the best possible resolution as per the policy listed above.